1.1. Shachar Complex Group (2009) Ltd. ("the Company") respects the privacy of all users and visitors of the services it offers and provides ("User/s") through its website ("the Website"). The Company places great importance on safeguarding user privacy and is committed to protecting the personal information shared with it. To this end, the Company operates in accordance with the privacy policy detailed below and all applicable laws.
1.2. By accessing or using the Website for the first time, you consent to the terms of this privacy policy, including the collection, management, processing, storage, and other handling of your personal information as described herein. If you do not agree to these terms, you must immediately cease accessing or using the Website.
2.1. The Company collects and stores the following types of information about Users, as detailed below:
2.1.1. Information that Users choose to provide while using the Website, submitting an inquiry, or making contact. In this context, the Company will collect all information provided by Users, including contact details (such as full name, telephone number, and email address) as well as details of the inquiry.
2.1.2. The Company may also collect publicly available information available to it or provided by Users, relating to User behavior on the Website and User devices used by them for browsing the Website, for example activity patterns on the Website, visits to pages and sections, Users' IP addresses and more.
2.2. For the avoidance of doubt, it is clarified that the provisions of this policy document shall apply only to personal information, as defined in the Israeli Privacy Protection Law. Insofar as any information is collected about Users in a manner that does not identify them and constitutes non-identifying or aggregated information, the Company shall be entitled to make any use of such information without any limitation, independently or through third parties.
2.3. Users are aware that some of the information they provide or that will be collected about them is not required by law and is provided to the Company with their consent and of their own free will, inter alia so that the Company can provide certain services for them, and that they agree that the Company will store such information in its databases, as detailed in this privacy policy. Notwithstanding the above, it is clarified that without providing some of the information, Users will not be able to use some of the functions offered within the framework of the Website.
3.1. The Company and entities engaged in processing information and data on behalf of and for the Company use personal information in accordance with the provisions of this privacy policy, including in order to:
• Manage and operate the Website and the range of services offered by the Company or on its behalf, including through suppliers and service providers who assist in the operation of the Website or the services provided within its framework;
• Adapt and enhance the Website and the services provided within its framework, including developing services tailored to the requirements and expectations of Users, as well as modifying or discontinuing existing services. This also includes the development, training, or retraining of machine learning-based models and the use of additional technologies for research and development purposes;
• Respond to User inquiries regarding the use of the Website and in order to provide service and technical support, provide responses to their inquiries and maintain contact with them;
• The information may also be used for sending operational messages and notifications to Users through various digital means including through email, text messages, push notifications and the like, including regarding the Website and the services offered within its framework, identification means and password recovery, actions, confirmations and the like;
• In order to detect, prevent or otherwise handle any illegal or unauthorized use of the Website or in connection with the services offered within its framework, including in cases of fraud, deception, misuse or security issues as well as technical problems;
• In order to comply with the requirements of any law, including for legal proceedings, orders, including disclosure orders or requests from governmental, regulatory or any other competent authority, as required or permitted by law;
• For any other purpose required or permitted by law or as detailed in this privacy policy.
3.2. Users confirm and agree that personal information about them may be transferred outside the borders of the State of Israel, including for storage and processing purposes also in countries that do not provide a standard of protection identical to that provided under the law applicable in Israel regarding privacy and security of Users' personal information. Users expressly confirm and agree to the transfer of the information they provided and collected about them also to these countries.
4.1. The Company may also use additional tools to collect information that enhance the user experience on the Website, such as cookies. Cookies are small text files stored on your device when you visit the Website, allowing the system to remember your preferences, save your chosen settings, and provide you with an improved browsing experience. Some cookies are temporary and are deleted when you close your browser, while others may be stored on your device for a defined period. You can manage your cookie preferences through your browser settings or by withdrawing consent for certain cookies. Please note that blocking certain cookies may impair the functionality of the Website and limit access to some services.
4.2. The Company may use various types of cookies: essential cookies, which are necessary for the basic operation of the Website, such as navigating between pages, accessing secure areas, and ensuring the proper functioning of services; and performance and analytics cookies, which help to understand how the Website is used, identify popular pages, and improve the service. In addition to cookies set by the Company, third-party cookies may also be placed on the Website by external services, such as social networks, and their use is subject to the policies and terms of those third parties.
Users' personal information will not be provided to third parties without their consent, except as permitted in this privacy policy. Notwithstanding the above, the Company may share and transfer personal information about Users to third parties, from time to time, in the following cases:
• Upon receiving consent from Users to carry out such transfer;
• In connection with providing the services offered on the Website, including to suppliers and service providers who assist in their operation;
• As part of the Company's cooperation with its business partners, including for the purposes of enhancing information, sending operational and promotional messages (subject to Users' consent as required by law), creating user profiles, and similar activities;
• To respond to Users' support or service requests;
• To enforce this privacy policy and the terms of use, including investigating and clarifying possible violations of their provisions;
• To detect, prevent, or otherwise address fraud, deception, misuse, security or safety issues, as well as technical problems;
• To comply with any legal requirements, including legal proceedings, court orders, disclosure orders, or requests from governmental, regulatory, or other competent authorities;
• Whenever the Company believes that providing the information is necessary to prevent serious harm to the Company, other Users, or third parties;
• If the Company transfers or assigns its activities, rights, or obligations toward Users to a third party, including during business negotiations or in cases of transfer of shares or main assets of the Company, to the extent that the transfer of information is required for such actions, provided that such third parties undertake to comply with the provisions detailed in this privacy policy.
The Website, including the services offered within its framework, may contain links to various platforms (such as pages, websites, applications, and similar resources) on the internet that are not operated or managed by the Company. These links may direct Users to activities and services provided by third parties. The Company does not control or supervise the activities of these platforms, and linking to them through the Website does not constitute the Company's endorsement of their content, nor does it guarantee their reliability, accuracy, or legality. Any use of such platforms is the sole responsibility of the Users. Use of these platforms is governed exclusively by their respective terms of use and privacy policies, if any, and Users are strongly advised to review these documents before using those platforms.
7.1. The Company may, from time to time, send you messages and notifications via various communication channels, including, without limitation, email, telephone calls, text messages, and WhatsApp messages, which may contain marketing and promotional information pertaining to the Company and/or its services. The Company may contact you, including by means of promotional communications, to present offers, benefits, and promotions, including personalized content, relating to its products and services, or relating to promotions and benefits offered by third parties with whom the Company has a commercial relationship, based on your information held by the Company, subject to obtaining your consent where required by applicable law. You may withdraw your consent at any time and request the removal of your information from the Company's marketing distribution list, either generally or with respect to specific types of communications, and discontinue receiving such messages, by clicking the unsubscribe link included at the bottom of such communications ("Unsubscribe from Distribution List") or by contacting the Company using the contact information provided below.
7.2. The Company may engage in direct marketing communications, as defined under the Privacy Protection Law, via electronic or other means, either directly or through authorized third parties. In connection with such direct marketing activities, Users hereby expressly consent to being contacted by the Company with personalized communications, which may be tailored based on their inclusion in groups with particular characteristics, as well as segmentation and profiling activities utilizing information maintained by the Company as described herein. Such direct marketing communications may include, without limitation, advertisements, value propositions, news content, and other materials originating from the Company and/or its business partners, as determined at the Company's sole discretion. Users retain the right, at any time, to request cessation of direct marketing communications and to request that their information not be utilized for such activities in relation to specific entities or for specified purposes. To exercise these rights, Users may contact the Company using the contact information provided below and request to opt out of receiving such personalized communications.
Subject to applicable law, users have the right to review any identifiable personal information about them that is held and stored by the Company in its databases through the Website, and may request correction or deletion if they find that the information is inaccurate, incomplete, or outdated. Users wishing to exercise these rights may contact the Company in writing using the contact details provided in this policy below.
Efforts have been invested in the Website for the purpose of maintaining information security, including through reasonable technological mechanisms and systems intended to help protect against information leakage, unauthorized access and use thereof, as well as against transfer, exposure, copying and deletion of information. However, while these efforts serve to reduce existing risks, it cannot be guaranteed that the Website will be absolutely immune from such actions, and there will be no liability for any damage caused to Users or anyone on their behalf as a result.
9.1. The provisions of this privacy policy may be updated from time to time to reflect technological, business, legal, or regulatory changes. If material changes are made to the provisions regarding the use of personal information provided by or collected about Users through the Website, a notice will be published on the appropriate platform on the Website or within this privacy policy. Continued use of the Website after such changes have been made will constitute Users' acceptance of these changes. Therefore, it is recommended to review this privacy policy periodically.
9.2. If a User has any questions regarding the privacy policy, they can contact the Company through the contact form found on the Company's website or through the Company's email address info@shachar.biz and the Company will make reasonable efforts to fulfill these requests, in accordance with the provisions of law.
Last update date: [10/25]